Dear Grace,
Thank you for your continued patience regarding your delayed delivery. I completely understand how frustrating this experience has been, and I want to apologize for the inconvenience caused.
I followed up with DPD again today regarding your parcel. Unfortunately, it is still being held at their depot, and their system indicates a delay. While we rely on their service for deliveries, I regret that this situation is outside our direct control.
I will continue to monitor the situation closely and provide you with updates as soon as I have new information. Thank you for bearing with us, and please know we truly value your understanding during this time.
Kind regards,
Fion
