Our Shipping Policy was last updated on 8th Jan 2023.
Thank you for visiting and shopping at Ro Taste Food and Grocery. The following terms and conditions constitute our Shipping Policy.
Order successfully placed will receive an email confirmation with order and delivery details. Our warehouse will receive your order at the same time and process it immediately. All orders will be processed within 2-3 business days*.
*Order placed after 5pm will be processed on next day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, We will contact you via email or telephone.
We accept orders from all regions of the UK including England, Scotland, Northern Ireland and Wales. We offer Express and Standard delivery service through the UK’s largest dedicated parcel delivery companies, Evri and DPD couriers. In order to allow the customer to receive their orders as early as possible, we offer the Express delivery for all orders above £55 (England, Scotland, Wales).
Shipping charges for your orders will be calculated and displayed at checkout. Below are the services that we will provide with your delivery.
Purchase £55 or up
Free Express Delivery (1-3 days)*
• Deliver to your door in 1-3 business days
•Tracking online
• If no one in, options to divert to a safe place or neighbour
• Delivery photo confirmation
Purchase £45-54.99
Free Standard Delivery (2-4 days)**
• Deliver to your door in 2-4 business days
• Tracking on-line
• If no one in, options to divert to a safe place or neighbour
Purchase £30-44.99
£3.50 for Standard Delivery (2-4 days)**
• Deliver to your door in 2-4 business days
• Tracking online
• If no one in, Options to divert to a safe place or neighbour
Purchase £15-29.99
£4.20 for Standard Delivery (2-4 days)**
• Deliver to your door in 2-4 business days
• Tracking online
• If no one in, Options to divert to a safe place or neighbour
Purchase Below £15
Delivery Charge Depends on Weight (approx. £3 - £6)
for Standard Delivery (2-4 days)**
• Deliver to your door in 2-4 business days
• Tracking online
• If no one in, Options to divert to a safe place or neighbour
** Delivery delays can occasionally occur due to courier's arrangement and other unexpected issues.
Free local delivery is available for orders over £20 within Bishop’s Stortford, Harlow and Sawbridgeworth area*.
Deliveries are made within 3 working days from 10am to 6pm on Monday to Friday. We will contact you with SMS or Email to notify you the details of delivery.
*Postcode: CM17 CM18 CM19 CM20 CM21 CM22 CM23 CM91 CM92
Free local delivery is available for orders over £25 within Cambridge area*.
Deliveries are made from 10am to 7pm on Monday. We will contact you with SMS or Email to notify you the details of delivery.
*Postcode: CB1 CB2 CB3 CB4 CB5 CB6 CB7 CB8 CB9 CB10 CB11 CB21 CB22 CB 23 CB24 CB25
International Delivery
We accept international order to the following EU countries: Germany, Ireland (Republic of) and offer Express and Standard delivery service via UPS, one of the biggest delivery company in the world.
New rules and regulations apply when exporting goods from the UK to Europe after Brexit from 1 July 2021. All commercial goods sent from the UK to any country in the EU are subject to VAT and therefore require customs clearance. These charges will be the responsibility of the customer. The delivery company will handle and take care of your customs clearance process. Customers will receive an email with VAT and customs duties for your parcel. Customers should pay attention and pay the tax and customs duties as soon as possible to ensure that the parcel arrive on time. If customers refused to pay for the tax and custom duties, Ro Taste will not refund the products.
Below are the services that we will provide with your delivery.
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
If you have any questions about this Shipping Policy, You can contact us:
